Frequently Asked Questions
PLEASE READ BELOW BEFORE YOU CALL. 1) Where can I view the vehicles? We keep our vehicles privately garaged throughout South Florida ; therefore viewings are done via internet only. 2) Are there any additional fees? All prices are plus 20% gratuity plus any tolls or parking. There is no tax. Prices vary based on time of year and location of event. 3) What is required to make a reservation? A credit card deposit is required for all reservations as well as a signature via fax or e-mail. Proms require a parent signature as well. 4) What is the cancellation policy? All deposits are non refundable. Reservations canceled 30 days prior to date of event, 50% of total will be charged to your credit card. Reservations canceled 1 week prior to event will be charged 100% to your credit card. Proms require 45 days notice of cancellation or full balance is due. 5) Is there a charge for extra stops? Proms, weddings, and nights out as many stops as you need - within reason - are included. 6) Is there any hourly minimum? 6 hours on hourly reservations 3 hours for Weddings 6 hours for Jr. Proms 12 hours for Sr. Proms Buses - 6 hours locally / 8 hours into the city 7) When is balance due? The balance is due when the limousine arrives at the first pick up location. The chauffeur needs to be paid in cash in full, minus the deposit left on credit card. Full payment by credit card must be arranged in advance with the office; we accept Visa, MC & Discover. Checks are accepted as payment only when received by office 4 weeks prior to reservation. Proms sometimes require payment in full 2 weeks in advance. 8) How much deposit is required? Deposits are generally 20-30% of your total. Proms and bus reservations require a minimum $500 deposit. Cash is not accepted for deposits, credit cards only. 9) When does my time start and end? The time starts when the limousine arrives at the first pick up address. The time ends when the final drop off is made. Overtime will be charged at 15 minutes past the hour. 10) What forms of payment do you accept? Visa, Master Card, Discover and cash. Checks will be accepted as final payment only when received by office 4 weeks prior to event. If you have read above and still have questions you may contact us using the below information.
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